How to return items
If for any reason you wish to return a product, please contact our Customer Support Team as soon as possible, and our team will take care of your request:
Email us at:
Help Desk: 0090 212 233 82 65
Hours of operation on weekdays: 9:00 am-18:00 pm
Items eligible for return:
- Products that are damaged or faulty
- Orders that arrive incomplete
- All returns must be returned in their original packaging, and in the condition which they were received.
Please contact our Customer Support Team within 3 working days of delivery to request an item return.
Credit may be returned to you in the following ways:
- As an exchange (as appropriate) for another item from www.urbam.com.tr
- As a refund to your account in Urbam
Please note: If you have changed your mind after receiving your purchases, you must send the items back to us within 3 days of delivery, using any shipping company of your choice, at your expense.
Items which cannot be returned:
Products can not be returned more than 3 days of delivery.